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Shipping & Returns

 

Shopping Guide for New Customers
Thank you for visiting Jarrod's Pest Products! This guide will explain the processing and shipping procedure we use when it comes to your orders.

Finding a specific item
Searching Jarrod's Pest Products is very easy.  If you know what you are looking for please use the search feature located on the left hand side of the page.  If you know what bug you are trying to kill, please find your pest in our "Shop By Pest" Catagory.  If you know what type of product you are looking for you can find it in the "Shop By Product" Section.  If you are not sure if a product is right for you or not sure what it is you are targeting please give us a call at 1-855-515-7378 or e-mail at customerservice@jarrodspestproducts.com

What if I can't find a particular product?
Try the product search box. If you still cannot find a specific item, please e-mail us. We have access to almost every pest control product available, and chances are we have the product you need. We respond to these product requests very quickly, usually the same day. In addition, we guarantee the lowest prices on the internet.

Placing Items in Your Shopping Cart
To purchase items from our site, you need to place them in our electronic shopping cart. Simply click the amout of a product you are wanting to buy and click the add to cart button.  After you have added all of your items to the cart you may then click view cart button to be directed to the secure shopping cart page.  Here you can modify your order or start the check out process.

Completing the Checkout Process
Please review all the items you've placed in your Shopping Cart to ensure the items are correct in size, and quantity (if applicable). After you've finished shopping, click on "Check Out".

Delivery Information:
The next section will ask you to confirm your shipping address and billing inforamtion. Enter your information and click continue.

The next section will ask how you want your order shipped.  Choose your prefered method, orders over $25 will have a "free shipping option"

Jarrod's Pest Products ships using UPS and USPS. Your UPS tracking number will be e-mailed to you when your order is shipped.

Payment Information:
The final section is to verify your credit card billing address and enter your credit card account number and expiration date. Jarrod's Pest Products allows you to pay via PayPal or major credit card (American Express, Discover, Visa, or Mastercard).

We may contact you within two business days via e-mail and/or phone to verbally verify your order. We may not be able to ship your order if this information is inconsistent.

Are credit card transactions on Jarrod's Pest Products safe?
Absolutely! In fact, statistically it's safer to use your credit card over the Internet than in a restaurant or department store. Jarrod's Pest Products servers use Secure Sockets Layer (SSL), one of the most powerful and widely used encryption technologies on the Internet today. If you would like more information about our credit card security policy, please read our Privacy and Security Policy.

Why would my card be declined if there are sufficient funds in my account?
In order to protect our customers from fraudulent transactions, the billing and shipping address is verified through your credit card company. If the billing address on your Jarrod's Pest Products account differs from the billing address on your bank's records, you could be declined. Please verify that Billing Address information is correct, and then notify your credit card company to ensure that they have your most up-to-date information.

Completing your order
After entering your payment information, simply click the "Submit Order" button and the order will be processed. That's it!

You will be e-mailed immediately with confirmation of your order, including your order information and invoice number.

There is a possibility that your credit card could be declined after confirming your order. If this happens then you will be returned to the Payment Information screen so that you can re-enter your credit card information and correct any errors.

Can I cancel an order?
Orders can be cancelled once the checkout process has been completed. BUT-You must call and confirm cancelation before your item is shipped! Order usually leave on the UPS or USPS truck by 4 pm eastern standard time. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you. If your order is already shipped you may refuse the order and it will be returned to us for a refund. We will not refund the shipping charge we incure and will subtrack a 10% processing fee from your refund. 


Shipping

We will make every effort to ship orders as soon as they are received. Most orders received before 1pm EST will be shipped that business. Any product that is out of stock will be shipped to you as it becomes available for shipment. You will be notified by telephone or e-mail of the estimated ship date on delayed items. There is no need to re-order.

Shipping Days are Monday through Friday
Orders placed on Saturdays, Sundays, or holidays will be shipped the following business day.

Free Shipping on all orders in the USA Terms & Conditions
Free shipping will be sent either UPS or USPS (whichever method is most economical for us) for all orders in the USA. Our Free Shipping promotion applies only to the lower 48 united states. For expedited shipping, additional fees apply which you will see during checkout. For larger orders and special pricing, please call us toll free at 1-855-515-7378.

Shipping to Alaska, Hawaii, the US Territories, and International Orders
Orders shipped to Alaska, Hawaii, and U.S. Territories will be charged additional shipping fees based on destination, size and weight. Carrier restrictions may prevent selected items from being deliverable to destinations within Hawaii, Alaska and US territories. Furthermore, there may be some orders we will not be able to ship because of distance or cost.

When can I expect delivery of my order?
Most items leave our warehouse within one business day after you place your order. As soon as it ships, we e-mail you shipping details, including a tracking number (if available). If you check your order status before receiving that e-mail, you will see that the order is “Processing”. You can expect most packages to be delivered to their destination within 4-7 business days from the ship date. Please note that some packages may take slightly longer depending on the weight of the package and the location that we a shipping to. Items being delivered to Alaska, Hawaii, and U.S. Territories may take up to 2 weeks from the ship date to complete delivery.

Special Restrictions
Some insecticide concentrates cannot be shipped to New York, Connecticut, Vermont, or outside the lower 48 United States. If a product cannot be sold in a particular state then you will be informed of the restriction on the product's information page. Jarrod's Pest Products will adhere to any and all state shipping restrictions. All aerosol cans must be shipped by UPS Ground. they cannot be shipped by US mail or UPS Air.

What if I have other questions about my order?
Please send any order or shipping-related questions to CustomerService@jarrodspestproducts.com.

Lost Orders

Jarrod's Pest Products will provide tracking information by email to our customers for every order placed through our website. It is the responsibility of the customer to be aware of the tracking information and be on the lookout for their order to arrive.

Customers who do not receive their order in a timely manner must let us know at least 10-15 days after shipment so that we can investigate the matter. We cannot be held responsible for lost orders if we are not notified in at least 15 days from the time the order leaves our warehouse.
 
Refused Order Charges

A product refund minus any shipping fees will be incurred if a package is undeliverable or refused.

If we send a package through our shipping carrier (usually UPS, or USPS), and they are unable to deliver the package to you after multiple attempts, then will charge us a fee (usually the cost of a typical ground shipment charge, from $5-10) to return the package to us. We will have to in turn charge that fee to the customer. This is also true if a package arrives at your door and is refused. We treat both of these instances as a "product return" and your money will be refunded for the purchase price of the order minus any incoming and outgoing shipping charges incurred to ship your package and  10% processing fee and receive a refused or undeliverable package by UPS.

Please note that undeliverable packages rarely occur and we will always make attempts to contact you first before initiating a return or charging any fee. We encourage customers to always double-check their shipping address and be aware of any tracking information we send via email. All customers will be sent an email with a tracking number shortly after their product leaves our warehouse.
 


Returns

Returns Policy
Returning items to Jarrod's Pest Products is easy. Returns must be initiated within 90 days after the item was shipped.

To qualify for a refund, all items must be returned unopened, in their original condition at the time of sale, including the original packaging and all tags, labels, containers, documentation, etc. Do not mark or deface original manufacturer containers in any manner. We will not accept returns if packaging is opened or not in its original condition - we will return such items to you. If you reject that return shipment, Jarrod's Pest Products reserves the right to liquidate the inventory and withhold credit. All costs related to return shipping must be paid by the customer.

Jarrod's Pest Products will provide a full refund to you for returned items, less any shipping costs incurred to ship your order.

How to Return an Item to insure prompt refund:

1.)
Call us toll free at 1-855-515-7378 or email customerservice@jarrodspestproducts.com to notify us that you would like to return a product. Please state the reason for the return and your order number. Most items that have not been opened can be returned. Exceptions will be made if the item is defective in some way.

2.) Our customer support representatives will give you information on how and where to return the product.

3.) You will have to pay for the return shipping costs. For your protection, we recommend that all returns be sent back by a traceable carrier (such as UPS or FedEx) and that the shipment be insured in case the package is lost. Once we receive and process your return we will give you a refund less any shipping costs on your order. Most refunds are processed within 1-2 business days after receiving your return. You will receive an e-mail confirmation once your refund is processed.
 

Last updated: January, 2012.
*The information contained on this page is subject to change.